tptk Privacy Policy
At tptk, protecting the personal data of our players is a fundamental responsibility. This Privacy Policy explains precisely what information we collect when you use Bangladesh's Black Diamond VIP casino platform, why we collect it, how we store and safeguard it, and the rights you hold over your own data. We are committed to full transparency — no hidden data practices, no third-party data sales.
Our Core Privacy Commitments
The six principles below capture the spirit of how tptk handles your personal data. They are not a substitute for reading the full policy — but they give you an immediate sense of where we stand.
Data Minimisation
tptk collects only the personal data strictly necessary to operate your account, process transactions, and comply with anti-money-laundering obligations. We do not collect data for the sake of it.
No Data Sales
tptk does not sell, rent, or trade your personal information to any third party for marketing purposes — ever. Your data is used solely to provide and improve the tptk service.
SSL Encryption
All data transmitted between your device and tptk servers is protected using industry-standard TLS/SSL encryption. Sensitive account data is stored in encrypted form and access is strictly role-limited.
Transparency First
We document every category of data we collect, every purpose for which it is used, and every type of third party with whom it may be shared. There are no hidden data practices on the tptk platform.
Your Rights Respected
You have the right to access, correct, or request deletion of your personal data at any time. You can also object to certain processing activities or request that we restrict our use of your information.
Defined Retention Periods
tptk does not hold your data indefinitely. Retention periods are tied to specific legal obligations and operational necessity. Once those periods expire, data is securely deleted or anonymised.
1. Information We Collect
When you interact with the tptk platform — whether by registering an account, making a deposit, placing a wager, contacting our support team, or simply browsing the website — tptk may collect and process the following categories of personal data:
1.1 Registration & Identity Data
When you create a tptk account, we collect your full legal name, date of birth, email address, mobile phone number, and the username and password you select. This information is required to establish your account identity, enforce our 18+ age restriction, and ensure that each individual holds only one account on the platform.
1.2 Identity Verification (KYC) Documents
As part of our mandatory Know Your Customer (KYC) process, tptk collects copies of government-issued identity documents — such as your National Identity Card (NID) or passport — along with proof of address and proof of payment method ownership. These documents are required to verify your identity, confirm your age, and satisfy our anti-money-laundering (AML) compliance obligations. KYC documents are handled with the highest level of data security and are accessible only to trained verification personnel.
1.3 Financial & Transaction Data
tptk records all financial transactions associated with your account, including deposit amounts and timestamps, withdrawal requests and processing status, wagering history, bonus credits and forfeitures, and balance adjustments. We do not store full payment credentials such as complete bKash PINs or full bank account numbers — only the partial identifiers necessary to match transactions to your account and comply with AML reporting requirements.
1.4 Technical & Device Data
When you access tptk, our servers automatically record certain technical information about your connection and device. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, preferred language settings, and session timestamps. This data is used for platform security, fraud detection, and to optimise the tptk experience across different device types common in Bangladesh.
1.5 Usage & Behavioural Data
tptk collects data about how you use the platform — including which games you play, how long your gaming sessions last, which sports markets you browse, how you navigate the website, and which promotional offers you engage with. This behavioural data is used to personalise your experience, surface relevant game recommendations, and identify potentially problematic gambling patterns as part of our responsible gaming programme.
1.6 Communications Data
When you contact tptk's support team via live chat, or send us an email, we retain records of those communications. This includes the content of your messages, the date and time of contact, and the resolution applied. Communication records are kept to ensure continuity of support, to train our team, and as an audit trail in the event of disputes.
tptk does not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health conditions, or political opinions. If you voluntarily disclose such information during a support interaction (for example, mentioning a health condition in the context of a responsible gaming request), that information will be used only to assist you and will not be stored as a discrete data attribute on your profile.
1.7 Data Collected via Payment Partners
When you deposit or withdraw using services such as bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, those payment providers may share transaction reference data with tptk necessary to confirm and reconcile your payment. tptk receives only the information required to confirm the transaction — we do not receive your full mobile wallet PIN or internet banking credentials. The privacy practices of payment providers are governed by their own published privacy policies.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Identity | Full name, date of birth, NID/passport | Registration & KYC |
| Contact | Email address, mobile number | Registration |
| Financial | Transaction amounts, wallet references, wagering history | Deposits, withdrawals, wagers |
| Technical | IP address, browser, device type, OS | Every site visit |
| Behavioural | Games played, session duration, navigation paths | Active platform use |
| Communications | Live chat transcripts, email correspondence | Support interactions |
2. How We Use Your Data
tptk processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use the data we collect are set out below, together with the corresponding legal basis for each processing activity.
2.1 Account Management & Service Delivery
We use your registration and identity data to create and maintain your tptk account, authenticate your logins, process your deposits and withdrawals, credit bonuses and promotional rewards, and deliver the gaming and betting services you have requested. This processing is necessary for the performance of the contract between you and tptk.
2.2 Identity Verification & Fraud Prevention
We use KYC documents, technical data, and financial data to verify your identity, confirm that you meet our 18+ age requirement, detect and prevent fraudulent transactions, identify duplicate or prohibited accounts, and protect the financial integrity of the platform. This processing is necessary for compliance with our legal obligations and to protect the legitimate interests of tptk and other players.
2.3 Anti-Money Laundering Compliance
tptk is committed to preventing the use of our platform for money laundering or other financial crimes. We use transaction data, source-of-funds documentation, and behavioural patterns to monitor for suspicious activity and to report to the relevant authorities where legally required. This processing is a legal obligation.
2.4 Responsible Gaming Monitoring
tptk uses behavioural and usage data to identify players who may be showing signs of problematic gambling — such as significantly increased session lengths, rapid deposit sequences, or self-exclusion history. Where such patterns are identified, our responsible gaming team may reach out proactively to offer support tools or information. This processing is carried out in the legitimate interest of player welfare and harm minimisation.
2.5 Personalisation & Platform Improvement
We use usage and behavioural data to personalise your experience on tptk — for example, surfacing games in genres you frequently play, displaying relevant cricket betting markets during Bangladesh Premier League (BPL) season, or presenting promotional offers that match your activity profile. We also use aggregated, anonymised usage data to identify platform improvements, fix bugs, and optimise performance. This processing is based on our legitimate interests in delivering a high-quality, relevant service.
2.6 Marketing Communications
Where you have opted in to receive marketing communications from tptk, we may use your email address or mobile number to send you information about promotions, new game launches, seasonal offers (for example, during Eid or Pohela Boishakh), and VIP programme updates. You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe mechanism included in any marketing message. Opting out of marketing communications does not affect your receipt of essential service notifications (such as withdrawal confirmations or security alerts).
2.7 Legal Claims & Dispute Resolution
tptk may use your data — including communications records, transaction histories, and account logs — to investigate, pursue, or defend legal claims, including but not limited to disputed wager outcomes, alleged fraud, or regulatory enquiries. This processing is necessary for the establishment, exercise, or defence of legal claims.
tptk does not make any fully automated decisions that produce legal effects or similarly significant impacts on your rights solely through automated means without human review. Where automated systems flag an account for review (for example, a suspected duplicate or AML concern), a trained tptk staff member reviews the case before any consequential action is taken.
3. Data Sharing & Disclosure
tptk does not sell, rent, or trade your personal data to third parties. However, in order to operate the platform effectively and comply with legal obligations, tptk may share your data with the following categories of recipients under strictly controlled circumstances:
3.1 Payment Service Providers
To process your deposits and withdrawals, tptk shares the minimum necessary transaction data with payment providers including bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks. This data sharing is essential for the performance of the contract between you and tptk. Payment providers receive only the information needed to complete and confirm your transaction — they do not receive your full account profile or gambling history.
3.2 Game Technology Providers
The casino games available on tptk are powered by third-party studios including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe. To load and run these games, certain technical session data (such as a session token and account currency) is passed to the relevant game provider's servers. This data is anonymised at the game-engine level and does not include your full identity profile. Game providers are contractually prohibited from using this data for any purpose beyond game delivery.
3.3 Identity Verification Services
tptk uses trusted third-party KYC and identity verification services to cross-reference the identity documents you submit during the verification process. These service providers act as data processors on tptk's behalf and are bound by strict confidentiality and data processing agreements. They may not use your identity data for any purpose other than the verification check requested by tptk.
3.4 Legal & Regulatory Authorities
tptk may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law — for example, in response to a valid court order, a statutory anti-money-laundering reporting obligation, or an official investigation into financial crime. tptk will disclose only the minimum data required to comply with the legal obligation and will, where legally permitted, notify you of such disclosure.
3.5 Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of tptk's business, your personal data may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, tptk will ensure that the recipient entity is bound by privacy obligations no less protective than those described in this Privacy Policy, and will notify affected players of the change at the earliest practicable opportunity.
tptk does not sell, rent, share, or otherwise transfer your personal information to any third party for that party's own marketing or commercial purposes. Any data sharing described in this section is strictly operational — done solely to enable tptk to deliver the services you have requested or to comply with legal obligations.
5. Data Security
tptk takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, alteration, or disclosure.
5.1 Encryption in Transit and at Rest
All data transmitted between your browser or mobile device and tptk's servers is encrypted using Transport Layer Security (TLS) with a minimum of TLS 1.2. Sensitive data stored on tptk's servers — including identity documents and financial records — is encrypted at rest using AES-256 or equivalent standards. Encryption keys are managed through a dedicated key management system with strict access controls.
5.2 Access Controls
Access to personal data within tptk's internal systems is governed by the principle of least privilege: staff members can only access the data categories required to perform their specific job function. Access rights are reviewed regularly and revoked immediately upon a staff member's change of role or departure from the organisation. All access to sensitive data is logged for audit purposes.
5.3 Fraud Detection Systems
tptk operates automated fraud detection systems that continuously monitor for suspicious login attempts, unusual transaction patterns, and signs of account compromise. Where a potential security event is detected, affected accounts may be temporarily restricted and the account holder notified via their registered email or mobile number. tptk recommends that all players enable two-factor authentication (2FA) via SMS in their account security settings.
5.4 Data Breach Response
In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected individuals, tptk will assess the breach, contain it, and notify affected players as promptly as reasonably practicable. Notification will be sent to the email address registered on the affected account and will include a description of the nature of the breach, the data involved, the likely consequences, and the steps tptk is taking in response. Players will also be advised of any steps they should take to protect themselves.
While tptk invests heavily in platform-level security, the security of your account also depends on the steps you take. We strongly recommend using a unique, strong password for your tptk account, enabling 2FA via SMS, never sharing your login credentials with anyone, and logging out of your account when using a shared or public device. If you suspect your account has been compromised, contact tptk support immediately via live chat to request an emergency account lock.
6. Data Retention
tptk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements. The following retention periods apply to the main categories of data tptk holds:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML legal obligation |
| KYC Documents | 5 years from submission or account closure | AML / regulatory compliance |
| Financial & Transaction Records | 7 years from transaction date | Tax and AML legal obligation |
| Wagering History | 5 years from wager date | Dispute resolution / legal claims |
| Technical / Device Logs | 13 months from collection | Security & fraud detection |
| Support Communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing Preferences | Until opt-out or account closure | Consent / contract |
Upon expiry of the applicable retention period, personal data is either securely deleted from tptk's systems or irreversibly anonymised so that it can no longer be linked to any identifiable individual. Anonymised aggregate data (for example, statistical reporting on game popularity or transaction volumes) may be retained indefinitely as it no longer constitutes personal data.
Where you request the deletion of your personal data before the end of the applicable retention period, tptk will delete or anonymise data that is not subject to a legal retention obligation. Data subject to AML, tax, or other mandatory retention rules cannot be deleted early — tptk will inform you clearly of which data must be retained and why.
7. Your Privacy Rights
As a data subject whose personal information is processed by tptk, you hold a number of rights in relation to that information. tptk is committed to honouring these rights in a timely and transparent manner. The following rights are available to all tptk players:
7.1 Right of Access
You have the right to request a copy of the personal data tptk holds about you, together with information about how that data is processed. Access requests will be fulfilled within a reasonable timeframe and at no charge for a first request in any 12-month period. Requests deemed manifestly excessive or repetitive may be subject to a reasonable administrative fee.
7.2 Right to Rectification
If any personal data tptk holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For basic contact details such as your email address or mobile number, you may update these directly within your account settings. For identity data that was verified during KYC, corrections must be submitted to the support team with supporting documentation.
7.3 Right to Erasure
You have the right to request that tptk delete your personal data where: it is no longer necessary for the purposes for which it was collected; you withdraw consent and there is no other lawful basis for processing; or the data has been unlawfully processed. As noted in Section 6, erasure requests cannot override mandatory legal retention obligations — tptk will advise you clearly of any data categories that must be retained and for how long.
7.4 Right to Restrict Processing
You may request that tptk restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data held, or while a complaint or legal claim is under investigation. Restriction means tptk will continue to store the data but will not actively process it beyond what is necessary to maintain the restriction itself.
7.5 Right to Object
You have the right to object to tptk processing your data on the basis of legitimate interests (including profiling for responsible gaming purposes) at any time. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes. Where you object to marketing, tptk will cease all marketing processing immediately.
7.6 Right to Data Portability
Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a copy of the personal data you have provided to tptk in a structured, commonly used, machine-readable format. You may also request that this data be transmitted directly to another data controller where technically feasible.
7.7 Exercising Your Rights
To exercise any of the rights described above, please contact tptk's privacy team by emailing [email protected] with the subject line "Privacy Rights Request". Please include your registered account username and a description of the right you wish to exercise. tptk will acknowledge your request within five business days and aim to fulfil it within 30 calendar days. Complex requests may require up to 90 days — tptk will notify you promptly if an extension is necessary.
To protect your personal data from unauthorised access, tptk is required to verify your identity before fulfilling any privacy rights request. You may be asked to confirm your registered email address, mobile number, or supply a copy of your identity document. tptk will not fulfil a rights request where the identity of the requestor cannot be satisfactorily confirmed.
8. Contact & Privacy Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or tptk's data processing practices, you are welcome to contact us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week directly on the tptk platform — our preferred channel for fastest response
- Email: [email protected] — please mark the subject line "Privacy Enquiry" for faster routing
tptk will aim to respond to all privacy-related enquiries within five business days. Where a complaint cannot be resolved through direct contact with our support team, you may escalate the matter through the appropriate legal channels available in your jurisdiction.
8.1 Policy Updates
tptk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, tptk will notify registered players via their registered email address and will post a prominent notice on the platform for a period of no less than 30 days following the change. The "Last Updated" date at the top of this page will be revised accordingly. Your continued use of the tptk platform following notification of a policy update constitutes your acceptance of the revised terms.
8.2 Governing Language
This Privacy Policy is written in English, which is the governing language for all interpretive purposes. In the event of any conflict or inconsistency between an English version and any translated version of this document, the English version shall prevail.
8.3 Children and Minors
tptk is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has created an account on tptk, please contact us immediately at [email protected] so that we can investigate and, if confirmed, close the account and securely delete any associated personal data.
The tptk platform is intended solely for adults aged 18 years and above. By registering an account and using our services, you confirm that you are at least 18 years old. tptk conducts age verification checks on all accounts and reserves the right to request additional documentation at any time to confirm a player's age. Accounts found to belong to individuals under the age of 18 will be closed immediately and any funds held will be dealt with in accordance with our Terms & Conditions.
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