Responsible Gaming — tptk Safe Play Bangladesh

Our Commitment

Gaming Should Always Be Entertainment

At tptk, we believe that gambling is first and foremost a form of entertainment. The vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond enjoy our games responsibly — setting their own budgets, playing within their means, and treating wins and losses as part of the experience. Our responsibility is to support that majority while providing meaningful protection for those who may need it.

This page outlines every tool, policy, and support pathway tptk has put in place to promote responsible gaming. We encourage every player to read it thoroughly, and to make use of the controls available. Responsible gaming is not a formality — it is the foundation on which tptk is built.

Our responsible gaming programme covers age verification, player-controlled spending and session limits, cooling-off periods, full self-exclusion, and direct access to professional support organisations. Every tptk team member who interacts with players is trained to identify signs of distress and to respond with care and confidentiality.

Core Principle

tptk will never use manipulative mechanics, deceptive bonus structures, or pressure tactics designed to encourage players to spend more than they intended. Fair play is not a marketing phrase — it is a binding internal standard that governs every aspect of how we design and operate the tptk platform.

18+

Minimum Age

24/7

Support Access

৳500

Min Deposit Limit

∞

Self-Exclusion Options

Gambling Involves Risk

Never gamble with money you cannot afford to lose. Do not use gambling to solve financial problems. The outcome of each game or bet is determined by certified random-number generation — past results never influence future outcomes.

Age Restriction Policy

Strict 18+ Age Verification — No Exceptions

tptk operates exclusively for adults aged 18 years and above. This is a firm, non-negotiable policy. No player under the age of 18 may register an account, make a deposit, or access any real-money game or sports betting market on the tptk platform. This restriction applies equally to free-play demo modes for new account registrations.

During the registration process, every prospective tptk player is required to confirm that they are 18 or older. Following registration, tptk conducts a mandatory Know Your Customer (KYC) identity verification process in which players must submit government-issued identification — such as a Bangladesh National Identity Card (NID) or valid passport — that confirms their date of birth. Any account where the verification process reveals the holder to be under 18 will be closed immediately and any deposits refunded in accordance with our terms.

tptk also employs ongoing age-monitoring practices. If at any point our team has reason to believe that an account is being operated by, or on behalf of, a person under the age of 18 — including cases where a minor may have gained access to a parent or guardian's account — the account will be suspended pending investigation. We ask that all adult players take care to prevent minors from accessing their tptk accounts, especially on shared or family devices.

Protecting Minors Online

If you share a device with children or young people, we strongly recommend installing a parental control or internet filtering application to prevent access to gambling websites. Always log out of your tptk account after each session on a shared device, and never save your login credentials in a browser that a minor can access.

Player Protection Tools

Six Tools to Keep You in Control

tptk provides a comprehensive set of player-controlled tools accessible at any time through your account settings or by contacting our support team. You do not need to give a reason to use any of these tools — they are available on demand, free of charge, and take effect promptly.

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Deposit Limits

Set a maximum deposit amount per day, per week, or per month. Once your limit is reached, further deposits are blocked until the period resets. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.

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Session Time Limits

Define the maximum length of any single gaming session. When your session time limit is reached, you will be prompted to take a break. You can set daily or weekly session length caps in your account settings.

📉

Loss Limits

Set a ceiling on how much you are willing to lose in a defined period. If your net losses reach the limit, further wagers are blocked. This tool is especially useful for players who prefer to know their maximum downside before each session.

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Time-Out / Break

Take a short break from the tptk platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot log in, deposit, or wager. Marketing communications are also paused.

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Self-Exclusion

Request a longer-term or permanent self-exclusion from the tptk platform. Self-exclusion periods are available from 6 months up to 5 years, or permanently. During self-exclusion, your account is fully suspended and cannot be reactivated until the period ends.

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Reality Check Notifications

Receive periodic in-session pop-up reminders showing how long you have been playing and your net financial position for the session. Reality check intervals can be set from 15 minutes to 2 hours, keeping you anchored in awareness during longer sessions.

Warning Signs of Problem Gambling

Recognising When Gaming Becomes a Problem

Problem gambling affects a small proportion of players, but its impact can be serious. The earlier it is recognised, the easier it is to address. tptk encourages all players to conduct regular honest self-assessments. The warning signs below do not necessarily indicate a gambling disorder on their own — but if several of them apply to you consistently, it may be time to reach out for support.

Gambling with money set aside for essential expenses like rent, food, or utility bills

Feeling restless, irritable, or anxious when not gambling, or when trying to stop

Chasing losses — continuing to gamble in an attempt to win back money already lost

Lying to family members, friends, or colleagues about the extent of your gambling activity

Borrowing money from others or taking out loans specifically to fund gambling sessions

Neglecting work, study, family responsibilities, or personal health due to time spent gambling

Needing to gamble with increasingly large amounts of money to experience the same level of excitement

Repeatedly making unsuccessful efforts to cut back, control, or stop gambling

Feeling depressed, guilty, or hopeless after a gambling session, yet returning to gamble again shortly after

Using gambling as a way to escape problems, relieve stress, or manage difficult emotions

You Are Not Alone

If you recognise these patterns in yourself or someone you care about, please reach out. tptk's support team is available 24/7 via live chat on the platform, and our team is trained to respond to responsible gaming concerns with sensitivity and without judgement. You can also contact our support email at [email protected] marked "Responsible Gaming" for a confidential conversation.

The CAGE-G Self-Assessment

One simple and widely used self-assessment method is the CAGE-G questionnaire, adapted for gambling. Ask yourself these four questions honestly:

Cut down: Have you ever felt the need to cut down on your gambling?
Annoyed: Have people annoyed you by criticising your gambling?
Guilty: Have you ever felt guilty about gambling?
Eye-opener: Have you ever gambled first thing in the morning to feel better or to win back losses from the previous day?

If you answer "yes" to two or more of these questions, it is advisable to speak to a professional counsellor or contact tptk support to discuss the protective tools available to you.

Self-Exclusion Programme

Self-Exclusion — Full Account Suspension on Request

tptk's self-exclusion programme is one of the most important tools available to players who feel they need a significant break from gambling. Self-exclusion is a formal process: when activated, your tptk account is fully suspended and you will be unable to log in, deposit, or access any gaming or betting content on the platform for the duration you choose.

Self-exclusion is available in the following durations: 6 months, 1 year, 2 years, 5 years, or permanently. There is no minimum spend threshold or prior condition required to activate self-exclusion — any tptk player may request it at any time, for any reason.

How to Request Self-Exclusion

To activate self-exclusion on your tptk account, contact our support team via live chat directly on the platform, or send an email to [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the exclusion period you are requesting. Self-exclusion will be applied to your account within 24 hours of your verified request being received.

During the Self-Exclusion Period

Once self-exclusion is active, tptk will take the following steps to support you:

Your account will be fully suspended and login access blocked for the duration of the exclusion
Any pending withdrawals of your available balance will be processed and returned to your registered payment method
All marketing and promotional communications will be immediately suspended for the exclusion period
You will not be able to create a new account on tptk during the exclusion period — any attempt to register a new account will be identified and closed
Bonus balances subject to incomplete wagering requirements will be forfeited in accordance with our Terms & Conditions

Ending Self-Exclusion

For fixed-term self-exclusions (6 months, 1 year, 2 years, or 5 years), your account will not be automatically reactivated when the period ends. You must actively contact tptk support to request reactivation. A mandatory 7-day reflection period applies between your reactivation request and the account being restored — this cooling-off period cannot be waived. Permanent self-exclusion cannot be reversed.

Self-Exclusion Is Binding

tptk takes self-exclusion requests seriously and applies them immediately upon verification. Requests to lift or shorten a self-exclusion period before it has expired will not be processed except in the most exceptional, documented circumstances. If you are considering self-exclusion, we encourage you to choose the period that genuinely reflects the break you need — you can always request a longer period later, but you cannot reduce it.

Deposit & Spending Limits

Stay in Control of Your Spending

tptk's limit controls give you precise command over how much you deposit and how much you can lose across any defined time period. These tools are designed to make responsible budgeting effortless, ensuring that gaming remains a planned leisure activity rather than an open-ended spend.

Deposit Control 📥

Daily Deposit Limit

Cap the total amount you can deposit within any rolling 24-hour window. Once the limit is reached, further deposits via bKash, Nagad, Rocket, or any other payment method are blocked until the window resets.

Deposit Control 📅

Weekly Deposit Limit

Set a 7-day rolling cap on your total deposits. Ideal for players who prefer to plan their gaming budget on a weekly basis, particularly around weekends or major Bangladesh cricket fixtures.

Deposit Control 🗓️

Monthly Deposit Limit

Define the maximum you will deposit in any calendar month. Monthly limits work well alongside salary cycles — set your entertainment budget at the start of the month and tptk will enforce it automatically.

Loss Control 📊

Loss Limit

Set a net loss ceiling per day, week, or month. If your cumulative losses reach the limit, further wagering is blocked for that period. Adjusting your loss limit downward takes effect immediately; upward changes require 24 hours.

Time Control ⏰

Session Time Alerts

Set pop-up reality-check reminders at intervals of your choosing. These notifications show your session duration and net position, prompting a conscious decision to continue or stop rather than gaming by default.

Temporary Break 🔒

Cooling-Off Period

Activate a short-term account lock of 24 hours, 48 hours, 7 days, or 30 days at any time. Your account is suspended for the chosen period with no possibility of override — giving you a genuine, enforced break when you need one.

How to Set Limits

All limit controls are accessible via your tptk account settings once you are logged in. Alternatively, contact our 24/7 support team via live chat or at [email protected] and a team member will apply the limit of your choice to your account immediately. There is no minimum or maximum limit value — you are in control.

Support & Resources

Getting Help — You Do Not Have to Face This Alone

tptk's in-platform support team is your first point of contact for any responsible gaming concern. Our team operates 24 hours a day, 7 days a week, and every member receives specialist training in identifying and responding to signs of problem gambling. Conversations about responsible gaming are treated with complete confidentiality — raising a concern will never result in any negative action against your account.

If you feel that your gambling is becoming a problem, or if you are worried about someone else's gambling behaviour, we encourage you to reach out immediately. You do not need to be in crisis to ask for help — early contact gives our team the best opportunity to work with you proactively before a situation becomes more serious.

Contacting tptk Responsible Gaming Support

Live Chat: Available 24/7 directly on the tptk platform — fastest response channel
Email: [email protected] — mark your subject line "Responsible Gaming" for priority routing to our specialist team

Professional Counselling and External Support

For players who would benefit from independent, professional support, the following types of resources are available in Bangladesh and internationally. tptk encourages players to seek external guidance whenever they feel it would help, as professional counsellors offer a level of specialised support that complements what our in-house team can provide:

National Mental Health Services: Bangladesh's National Mental Health Programme (under the Directorate General of Health Services) operates mental health helplines and counselling services that can support individuals experiencing gambling-related distress.
Private Counselling: Qualified psychologists and addiction counsellors are available in major Bangladeshi cities including Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna. Your registered physician or a local hospital can provide a referral.
Gamblers Anonymous-Style Peer Support: Peer support groups following the 12-step model have helped millions of people worldwide manage gambling addiction. Groups meeting both in-person and online can be found through international Gamblers Anonymous directories.
Family Members: If you are concerned about a family member's gambling, Gam-Anon (the sister organisation to Gamblers Anonymous) offers support specifically designed for the friends and family of people affected by problem gambling.

Confidential & Judgement-Free

Every responsible gaming interaction with tptk's support team is treated with complete confidentiality. Seeking help for a gambling concern is a sign of strength, not weakness. Our team will never share your responsible gaming communications with third parties except where legally required, and will never use such disclosures against your account.

Account Closure & Cooling-Off

Closing Your Account or Taking a Break

In addition to the self-exclusion and time-out tools described above, tptk players may request the permanent closure of their account at any time and for any reason. Permanent account closure is distinct from self-exclusion in that it constitutes a full termination of the account relationship rather than a temporary suspension.

Permanent Account Closure

To permanently close your tptk account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request". Include your registered username. Any remaining balance in your account will be returned to your registered payment method (bKash, Nagad, Rocket, or whichever method you used for your most recent deposit) within 3–5 business days of the closure being processed.

Once a permanent closure request has been processed, your account cannot be reopened. If you wish to use tptk again in the future, you would need to register a new account and complete the full KYC verification process again. Please note that any bonus balances subject to incomplete wagering requirements will be forfeited upon permanent closure, in accordance with our Terms & Conditions.

Cooling-Off Period (Short-Term Break)

If you are uncertain about whether you want a permanent closure or simply need a short break, a cooling-off period may be the more appropriate option. Cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days are available on request and take effect immediately. During a cooling-off period, your account is suspended, marketing communications are paused, and no deposits or wagers can be placed. Your account and balance are preserved, and you may return after the period expires.

Data Retention After Closure

Following a permanent account closure, tptk retains certain account records for a minimum of 5 years in accordance with applicable financial record-keeping standards. This includes transaction histories, identity verification documents, and account activity logs. Retained data is stored securely, encrypted at rest, and is not used for any marketing purpose. For full details on how your personal data is handled, please refer to our Privacy Policy.

Not Sure Which Option Is Right for You?

Our responsible gaming support team is available 24/7 to walk you through the difference between a cooling-off period, a time-out, self-exclusion, and permanent account closure. There is no pressure to choose the most severe option — the right tool is the one that genuinely serves your wellbeing. Contact us at [email protected] or via live chat on the platform at any time.

Final Reminder — Responsible Gaming Is Always Available

Every tool on this page is available to every tptk player, at any time, free of charge, without requiring justification. We will never discourage or delay a player who wishes to set limits, take a break, or close their account. If you feel that the tptk platform has not responded to a responsible gaming request promptly or appropriately, you may escalate the matter by emailing [email protected] with the subject line "Responsible Gaming Escalation", and a senior member of our team will review your case within 48 hours.

Responsible Gaming at tptk — Play Smart, Stay Safe